INDECOPI · Ley N° 29571

Complaints Book

Pursuant to D.S. N° 011-2011-PCM · Date: July 06, 2026

Pursuant to the Consumer Protection and Defense Code, providers are obligated to address complaints filed by our consumers within a maximum of 30 calendar days. The response will be sent to the email address provided.

1. Consumer identification

First names *

Last names *

Document type *

Document number *

Address *

District *

Province *

Region *

Phone *

Email *

The consumer is a minor (requires a legal representative)

2. Identification of the good or service

ProductService

Amount claimed (PEN or USD)

Description of the product or service *

3. Complaint or grievance details

Complaint (dissatisfaction with the product or service)Grievance (dissatisfaction with customer service)

Describe the facts (at least 20 characters) *

Consumer's request *

On submit, a complaint sheet with a unique number will be generated and your email client will open to notify us formally.